balanced body customer servicebalanced body customer service

As a customer satisfaction we did offer a refund of $900, something we typically would not do because we are able to send her a replacement. Very nice and clean atmosphere and customer service tho. $3000 - $4235. Cant find what youre looking for? All smaller products are shipped via FedEx. After going over the equipment and cost I asked what my odds were of qualifying for the loan. Discrepancies Headings We feel that we have offered this customer a fair resolution. Review: Purchased 3 machines the Red and Blue springs started changing color after 8 months Turning a bronze color and are squeaky first issue was back in november at the time of purchase the poles of the tower part of the reformer had discoloration the material looked cheap poles were bronze not the shiny silver type advertised and that come with the machine one set different in color and craftsmanship had sharp edges. Customer service at Balanced Body Reno, Nevada, United States. If any provision of these Terms and Conditions of Sale shall be held void, voidable, invalid or inoperative, no other provision hereof shall be affected as a result, and accordingly, the remaining provisions shall remain in full force and effect as though such void, voidable, invalid or inoperative provision had not been contained herein, provided, however, that if such void, voidable, invalid or inoperative provision is a material term or condition, the parties shall be compelled to supply a substitute provision, negotiated in good faith, which comes closest to their original intention. Another efficiency InsureCo realized came from adopting a staggered schedule for its workforce. We also understand our unique and quirky relationship with our customers. Later that day another sales staff reached out to Ms [redacted] by email because her call earlier with the other staff got disconnected. envie um e-mail para Balanced Body a Customer Service/Order Desk Hourly Pay Actual credit score is just one parameter used by BB's leasing agent to determine whether or not a customer qualifies for leasing or not. Because they are a critical component in supporting, maintaining, and promoting positive relationships with the most important part of our business you, the customer. The RMA must be clearly marked on the outside of the package of any returned items. Quality is our number one priority and that is never in question with Balanced Body equipment., Cant find what youre looking for? I would like no trace of the credit app and any points docked off my credit for the denial removed. We were the first to substantially innovate Joseph Pilates equipment and today hold 28 US patents and numerous foreign patents. These Terms and Conditions of Sale and any rights granted herein by Balanced Body are personal to Buyer. A refund or credit for returned items will be issued after merchandise is received and inspected. We use cookies to optimise site functionality and give you the best possible experience. 1. Balanced Body | Better Business Bureau Profile 78. Output per employee rose 50% above the companys benchmark, while revisits within seven days dropped 23%. Look at what happened to a U.S. technology company well call ABC-Tek when it became one of the first to move tech support to India. Feel free to contact us with any questions, concerns or issues you might have. ABC-Tek has tied service delivery into the core value proposition for its products, in effect allowing customers to select service levels while also enabling the company to align service costs with customer value and margins. For more information see our privacy policy. Being that I am a new business, I checked my credit score prior to applying making sure that I met the requirements. I've used other types of Pilates equipment manufactured by other makers - but Balanced Body is my preferred Pilates . Moving parts (pullies, wheels, gliding parts) are very smooth. Two days later I received a denial letter stating that they could not approve my loan. not refund the customer unless we can not repair or replace the product. Need more than one call now for pricing, (888) 991-9991. . I love my new reformer so much. Check what you received against the packing list. Force Majeure shall mean any act, event or circumstance that is not reasonably within the control of, does not result from the negligence of, and would not have been avoided or overcome by the exercise of reasonable diligence under the circumstances by the party claiming Force Majeure, and that prevents or delays in whole or in part such partys performance, including without limitation, acts of nature, fire, acts of terrorism, strikes or civil commotion, acts by any governmental authority, and the unavailability, breakdown or destruction of supplies, facilities or equipment. Notice Sharing is caring! Buyer hereby indemnifies and holds harmless Balanced Body and its related persons from and against any and all third party suits, claims or demands, and any and all resulting losses, costs, damages and expenses (including reasonable attorneys fees, court costs and legal expenses), which suits, claims or demands arise out of or are related to: (i) any breach by buyer of its warranties, representations or obligations set forth in these terms and conditions of sale; and (ii) any third partys use or misuse of any Balanced Body product under buyers ownership, possession or control. Your broker will need to know Balanced Bodys tariff code which is: 950691.000. Response: After the sales order was submitted, someone in the production planning department would manually create the custom BOM in our back-office software to track inventory, and we would print copies of the order with their descriptions and ensure that they made their way onto the shop floor, said Endelman. Previously, our CRM system was so archaic that it only had a pricing and quoting engine with no BOM or routing functionality, noted Endelman. Business Started Locally: Accessories Force Majeure A new series featuring the amazing people who design and craft all our Pilates Equipment! scusiamo se questo pu causarti degli inconvenienti. message, please email The Balanced Body Allegro 2 Reformer is one exceptional machine. Any discrepancies from the packing slip enclosed with your shipment must be reported to us within three (3) business days from the date you received the shipment. We just ask that she has thedamaged units ready for us to pick up and bring back to our facility for further inspection. Caso continue recebendo esta mensagem, Most responses came back with one stack options, mentioned Endelman. Balanced Body does not accept responsibility for items returned without an RMA number clearly marked on the outside of the package. It is here we can produce equipment that meets the exacting standards and requirements of the movement community. Some are darker or lighter than others. By integrating sales, marketing, information technology, pricing, and customer service support for the global FedEx brand, FedEx Services has been able to better coordinate its revenue and yield management programs across the enterprise. ), Introducing: the Studio Reformer by Balanced Body, Which Cleaners To Use On Your Pilates Equipment And When. There is a minimum service charge for orders that total less than $250.00. Limitations on Liability We needed to change that., Our salespeople would create the configuration and it would basically manifest itself as a line item on the sales order with a particular description and price. Delivery and Pick-Up. enviando un correo electrnico a Balanced Body Product Warranty Form - Pilates Other program features, such as automated scheduling, have also boosted efficiency. A strategy and planning group focused on customer service looks a few years out to determine what the customer experience should be, how operations should be structured, what new technology can be leveraged, and how core processes can be improved to reduce inefficiency and cut costs. This means most of our sales are one Reformer at a time and we know if these customers are successful, we can be successful. Page 3 2. All information provided is provided for information purposes only and does not constitute a legal contract between Balanced Body Chiropractic and any person or entity unless otherwise specified. From other locations: 916-388-2838. 1) Pick up from one of our local Western New York locations. Give us a call at 916-388-2838. This month were doing it a bit differently and taking a look at our Customer and Technical Support Department. Exclusive Taiwan shoes for women and men at budget friendly prices. Select Balanced Body products are stocked in the UK. 30 Day Money Back Guarantee Field performance and field quality are among the metrics used for calculating bonuses for executives as high up in the organization as one level below the CEO. Balanced Bodys decision to implement Experlogix CPQ into their technology stack was an easy one. Nothing in these Terms and Conditions of Sale shall be construed so as to give any right or remedy to any third party whatsoever. Most of our suppliers are also based in the US from premium, vinyl to custom molded foam to those smooth rails on our Reformers. How much do Balanced Body Customer Service jobs pay? Look for dents, chips, tears, scratches in the wood or metal of the equipment. about businesses and we make it easier for their voice to be heard by the companies. Today 7/16/14, one of the sales staff called out to Ms [redacted] (before we knew that she had filed a complaint with Revdex.com)to follow up on which springs and how many that she was claiming was being rusted. 2. BALANCED BODY - 8220 Ferguson Ave, Sacramento, California - Pilates - Phone Number - Yelp Restaurants Home Services Auto Services Balanced Body 9 reviews Unclaimed Pilates Add photo or video Write a review Add photo Save Location & Hours Suggest an edit 8220 Ferguson Ave Sacramento, CA 95828 Get directions You Might Also Consider Sponsored We accept two methods of international payment: Credit card (VISA, Mastercard, Discover or American Express). This particular customer had additional items in her credit history that led to the decision by our leasing agent to decline her request to pay for the purchase of Balanced Body equipment via leasing. However, you may return eligible accessory items (please see above for a list of items that may NOT be returned.) This information is not intended to be communicated to customers and the BB employee has since been reminded as such. Have something to share about Balanced Body? If you prefer email, please fill out the form below and we'll respond within 2 business days. Slide a washer over a 6-32 screw and thread it . Payment Methods Rights of Third Parties 21 Q&A Interviews Photos Want to work here? We do Empower sales and elevate the customer experience with Experlogix CPQ (Configure, Price, Quote) software. To serve customers faster and with more flexibility, the company equipped employees with two-way radios to improve communication across the large Best Buy selling floors. " Q: I have bad credit, will I qualify The culprit? When you unpack your order, look for dents, chips, tears, or scratches in the wood or metal of the equipment. Whatever your needs, be it emergency services to treat an unfortunate injury or regular appointments to help manage your pain, we look forward to helping you. Ensure that you have all equipment components such as ropes, risers, loops and shoulder rests, and nothing is left on delivery truck. They decide what to focus on, they measure it, and they create business processes to manage those metrics over time. I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The company saw its customer satisfaction scores plummet as well as its sales. Once I placed the order, customer service . ein Mensch und keine Maschine sind. Contact Balanced Body Chiropractic In the event that a complete exclusion on liability as aforesaid is disallowed under applicable law or by any court of competent jurisdiction, then Balanced Bodys liability shall be limited to direct damages which, regardless of the legal basis for the claim, shall not exceed the lesser of one hundred ($100) dollars or the amount paid by buyer for the product in connection with which such damages were incurred. How much do Balanced Body Customer Service jobs pay? It just states and I quote, To track an order being shipped by FedEx, please go to FedEx.coms Alternate Reference Tracking page and enter your Order Number in the Track by Reference box. Response: We would also be covering the shipping cost of the replacement unit. And our Technical/Customer Support people are absolutely key in that regard. We need to provide a product that highlights the skill of our instructors while creating a rewarding experience for their clients at the same time. Balanced Body | LinkedIn For all claims our customer service department will handle your respective need(s) diligently and professionally. Our research shows that companies with superior service operations have higher customer loyalty scores, which correlates with sustained growth. questo messaggio, invia un'email all'indirizzo Our standard business hours are 9AM - 6PM Monday - Thursday and 9AM . It is an unfortunate that it happened twice with this customer. Orders shipped to countries where we have international representatives (distributors) must be placed with the distributor. Before placing an order with a custom upholstery color, you are responsible for requesting a color sample from Balanced Body to be sure it is what you expect. If you change an order after 24 hours, we must cancel the order, then submit a new order. Cleaning your Pilates equipment is hugely important for the look of your studio, the feel of each exercise, Great Workouts with Portable Products Part 3, Pops, Kids and Pilates (Happy Fathers Day! message, contactez-nous l'adresse United States. Nearing our sixth decade, Balanced Body is the global leader in Pilates equipment and education. From U.S. and Canada:1-800-745-2837 Most of our large equipment is shipped via freight carrier. However, you may return non-equipment items that are not listed as Non-Returnable Products. View jobs Balanced Body salaries: How much does Balanced Body pay? If your item is returnable, you must contact us within 30 days of the items ship date to receive a Return Merchandise Authorization number (see the Return Procedure in the section above). 1-48 of 195 results for "balanced body pilates equipment" Results Price and other details may vary based on product size and color. Gyrotonic pulley tower combination units. so here we goI had initially asked for a refund of $3200 because just a week before I noticed the crack I had an offer for $2900 to purchase this piece of equipment which I turned down because $3200 was the least I was willing to accept. The paragraph headings in these Terms and Conditions of Sale are solely for the convenience of the parties and have no legal or contractual significance. naar By ocean transit:less expensive, allow approximately six to eight weeks for delivery. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie A better customer service experience which to date is 50/50replacement of springs and the pole for the top of the Tower that was never sent in november 2013 Business Response: Ms [redacted] contacted us the end of November 2013 stating that the frame for one of her Reformer machine was damaged and the tubings on the trapeze part was a little . Look at ALL sides of the equipment, including the bottom. Ken Endelman is the founder and CEO of Balanced Body, headquartered in Sacramento, CA. Second they were being disputed, and third, had I known that they were not going to accept me because of discrepancies on my credit report, I would have not applied. Lamentamos pelo inconveniente. You may also use your own freight forwarder. Returned items must be in their original condition, including any retail packaging, to be accepted. Balanced Body, Inc. | Better Business Bureau Profile When I chose to purchase this equipment originally I did so because my investment was supposed to be a good one with a company I could trust, I no longer feel either of these things to be true and do not want another piece of equipment I feel is defective. Confirm what you received against the packing list. Each of the six call centers was run like a separate business, with staffing based on call demand. Balanced Body believes that movement can change people's lives. We are the leading . A sitting box will make an excellent addition to your Pilates equipment and accessories. The company invested heavily in a broad portfolio of technology initiatives across its six customer service call centers, with the aim of using fewer agents for claims processing. At this point in time, we are still waiting for some photos and details on which springs that Ms [redacted] is not happy with. Hi [redacted], Address: 8220 Ferguson Ave., Sacramento, California, United States, 95828. After FedEx completed a number of strategic acquisitions beginning in the 1990s to diversify and expand its portfolio, the company institutionalized what it calls The Purple Promise a pledge to put the customer first on every interaction. Your initial deposit will be returned to you minus the restocking fee. I am unsure of where the $3600 dollar price they are quoting the Trap Table to be worth, when I look at online prices it is $3895, so sorry about the $5 discrepancy. Register your equipment to activate your product warranty. We support and embrace diversity in society and the workplace, and we are supporting refugee programs in addition to the Arts programs. That evening Ms [redacted] responded via email that her springs were "rusting they are changing color and squeaking when used" and that the top pole for the trapeze part was not replaced when the other tubings were replaced so "it has sharp points like metal shards". But they dont have to be. Many companies dont even try. The bottom line, we always strive to take a 360 look at our customers and do whatever we can to contribute to their success. More. Leaders of Australian telecommunications company Telstra knew that their customers highly value field technicians who show up when they say they will and fix the problem at the first visit. . With such a long, rich history of . Our Tech Support also did not see anything wrong with the tubings. There were no mention of any issues with the springs from Ms [redacted]. Failure to do so may hinder or invalidate your freight claim for reimbursement or replacement. Learn how to keep your customersand their most important needsfront and center. Just a quick note to share what a fantastic experience I recently had with Balanced Body customer service, specifically Joe (equipment genius). Balanced Body is known for making some of the sturdiest, smoothest, most functional Pilates Reformers on the market The Balanced Body Allegro Reformer is an excellent machine that offers a flexible design to suit a range of body shapes and storage options 28 US patents and numerous foreign patents. For additional information, please visit Returns & Warranty or call us at 1-916-388-2838 or email us. Before accepting delivery, inspect the waybillto be sure that all packages noted on the waybill have been delivered to you. During a downturn, performing this balancing act becomes both more difficult and more critical to achieve. Revdex's aim is to improve the connection between consumers and businesses. BALANCED BODY - 8220 Ferguson Ave, Sacramento, California - Yelp I think its all about how we see our customers. All prices, including all costs related to shipping, are quoted in United States dollars and are valid for thirty (30) days from the date on which the quote is made by Balanced Body. Amazon.com: Balanced Body Pilates Equipment We would see if we could repair it first then replace it if need be. Orders for non-equipment products are final and may not be canceled except as expressly stated on your invoice or on Balanced Bodys web site at the time of your order. To track your freight shipment, please call Balanced Body Customer Service at 916-388-2838 for tracking assistance. About a year into our review, we determined that CPQ was the missing link to fully automating both our sales and internal business systems, said Endelman. Points are deducted, however, if there are quality issues. Business We have been working closely with her to resolve this issue. Business All the Pilates apparatus that I have in my studio (reformers, cadillac and combo chair) were all manufactured by Balanced Body. If damage is visible, you must note it on the delivery waybill in the presence of the delivery person, before you or your agent signs the waybill. Balanced Body Spa - GA 30907, 2916 Professional Pkwy - Reviews, Phone March 17, 2009. We ship countrywide via UPS directly to your door. To return a returnable item to us, you must call Balanced Body Customer Service at 916-388-2838 to receive a Return Merchandise Authorization (RMA) number. We look forward to hearing from you. All other equipment falls under accessories.. The company also discovered that it was not taking full advantage of its new call-routing technology. Review: I spoke with a Account Executive named [redacted] with Balanced Body regarding Financing (lease-to-own) some Pilates Fitness Equipment. This particular customer had additional items in her credit history that led to the decision by our leasing agent to decline her request to pay for the purchase of Balanced Body equipment via leasing. How do they do it? Except for items identified asNon-Returnable Products, your purchase is protected by our 30-day money back guarantee. Find company research, competitor information, contact details & financial data for A Balanced Body, Inc. of Maitland, FL. The information that was provided me no where states that they would not accept me with anything negative on my report. It created a premium product queue in the U.S. while continuing to use offshore or outsourced call centers for its lowest-priced products. We have sold thousands of this unit and I have only been aware of a couple of these units with this issue. We will gladly exchange the returned item, issue credit for a future purchase, or issue a refund for items returnedin original packaging and like-new condition. OurShippingpage provides details on shipping terms and methods. NOTE: Regardless of the type of delivery, if Buyer fails to note the damage on the waybill, Balanced Body cannot ensure payment of a freight claim for a damaged shipment. Registering your equipment helps Balanced Body provide you with the best customer service in the Pilates community. We needed to eliminate those paper travelers., Balanced Body requested proposals from over ten different independent software vendors (ISVs). real person. Als u dit bericht blijft zien, stuur dan een e-mail No response from Ms [redacted]. Beachbody Accessories The sale of products by Balanced Body and these terms and conditions of sale, together with all invoices, correspondence and other documents exchanged between Balanced Body and buyer, shall be governed by and construed in accordance with the laws of the state of California, USA, without regard to principles of conflicts or law or to the United Nations Convention on Contracts for the International Sale of Goods (CISG), which is hereby specifically disclaimed by the parties with respect to all of the foregoing. In no event shall Balanced Body, its principles, employees, agents, contractors, licensees, distributors or resellers (related persons) be liable to buyer or any third party for any damages of any kind or nature arising out of or related to, in whole or in part, the use, misuse or nonuse of any Balanced Body product, including without limitation direct damages, indirect damages, consequential damages such as lost profits and other economic losses, costs of procurement of substitute or replacement goods or services, damages arising out of or related to personal injury or death, or special, punitive, incidental, remote or speculative damages suffered by buyer or any third party, even if Balanced Body was advised or aware of the possibility that any such damages might occur. Hourly Pay posted anonymously by Balanced Body employees. For all other returns, you are responsible for the return shipping cost and for any damage or loss during shipment back to us. Indemnification Teaching the teachers for 15+ years. Although every reasonable effort is made to present current and accurate information, LinkNow Media makes no guarantees of any kind. Balanced Body History - Pilates Equipment Leader I am rejecting this response because: I have been out of town taking continuing education so unable to respond till now. I purchased my metro IQ reformer two months ago during a sale + free shipping and I'm so happy with it. When I called in to inquire on some minor issues I. by. Select a topic. Except for certain equipment and items identified below, your purchase is protected by our 30-day money back guarantee. When, despite these investments, InsureCo found its costs per call actually rising, the company brought in a new VP of customer service to turn the situation around. about businesses and we make it easier for their voice to be heard by the companies. Balanced Body salaries: How much does Balanced Body pay? Pricing He sent over (by email) a page with the leasing FAQS that state that anyone with a credit score over 660 was to be approved. Monday: 7:00 am: 7:00 pm: Tuesday: 7:00 am: 7:00 pm: Wednesday Please also see ourreturns and warrantypolicies. A better customer service experience which to date is 50/50replacement of springs and the pole for the top of the Tower that was never sent in november 2013 Years in Business: 44. Business Started: 9/1/1978. If the item arrived damaged or was not what you ordered, we will pay the return shipping cost. read more. You will be held responsible for any direction your agent gives the delivery company on your behalf. You get reduced shipping costs and faster delivery. Balanced Body Pilates IQ Reformer Setup - ManualsLib Instead of six separate queues for incoming calls, it created one. Depending on these two variables and the batch they come from, the color of the spring coils does not quite have the same silver color. You may change a capital order within 24 hours without an additional charge. I would also be happy to send the email conversations if this would help with the process and a copy of the warranty. Please visitReturns and Warrantyfor details on what can be returned, how to initiate a return, and our product warranties. We provide the customers with an opportunity to browse and post the complaints and reviews The Customer Comes First - Always! | BB Technical Support If you are missing any parts, please contact the Balanced Body customer service department at 1-800-PILATES (1-800-745-2837) PARTS LIST PHOTO NOTICE Description Part No. Adding Experlogix CPQ to its technology stack has been a real game-changer for Balanced Body. Ms [redacted] refused to provide the details of the springs and she said he was using "stall tactics" to avoid giving her the warranty on the springs. Thanks for reaching out! Your initial 100% deposit will be returned in full when you cancel an order within 24 hours of placing it. Please contact us for more information at 916-388-2838 or info@pilates.com. Among them: An enhanced self-service claim-processing Web site and a renewed effort to drive calls to InsureCos interactive voice response system. Balanced Body - Pilates Reformers, Equipment & Training I had a few hiccups with some missing or ill fitting items which got resolved. Customer Service. Should any such charges accrue following issuance of invoice and payment by Buyer, Buyer agrees that such charges, if paid by Balanced Body, are immediately due and payable by Buyer unless Balanced Bodyhas agreed in writing to other terms of payment. He had requested for photos of the parts that Ms [redacted] was complaining about. The strategy of centralizing customer-service functions has helped FedEx attain and maintain customer loyalty scores that are among the highest in the industry. Ensure that you have all equipment components such as ropes, risers, loops, shoulder rests and other small items. We also cannot issue a refund or credit if you return an item to us that is damaged during the return shipment due to improper packaging. In stores that skewed toward upscale suburban customers, staff were hired and trained to serve this customer base in ways that are subtly different from the service approach used in stores that drew younger, more urban customers.