westin excelsior, rome conciergewestin excelsior, rome concierge

46 out of 647 reviews" ", Rating 2 - Terrible. Director General, Response from GM The Westin Excelsior Rome on Apr 12, 2022, Dear Diarmuid O All Rights Reserved. Guests get exclusive access to the 11-acre Giardino della Gherardesca, one of the citys largest private gardens, along with three, The luxury Helvetia & Bristol Hotel is a late 19th-century, palazzo-style hotel with an Old World, aristocratic air. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Not sure if it was meant to be a Roman theme but the decor in the rooms felt dated, especially the bathroom. more. The decor blends classic, historical touches with modern sophistication. Dear Th_KoniIt is indeed with great concern that I have read your review that I shared with all associates so we realize where we did well and where we failed. This was not worth 700 a night. Had selected an upgraded room and space was good. Spent the holidays at this hotel. We only use hotel trademarks or information to the Great public spaces and the rooms that Ive experienced have all been beautiful.Prior to my arrival, I had corresponded with the reservations team about my rooms; had booked pre-paid rooms far in advance with an excellent rate. I would definitely stay there again. This converted 12th-century mansion in a beautiful square on the banks the River Arno is one of the more historic hotels in the center of Florence. From an SPG policy perspective, they did not need to upgrade both of our rooms, but they did gladly. I could not have been in a better place for my quarantine. The hotel is historic and nice overall. The Westin Excelsior, Rome is in fashionable Via Veneto, just over a quarter mile from Spagna Metro Station. If I could check out and get a refund Id leave right now. The Westin Excelsior, Rome - Tripadvisor Cancellation & prepayment policies vary according to room type, please enter dates of your stay & check your selected room cancelation policy. This double room features air conditioning, mini-bar and bathrobe. for your nice words that are so motivating Book online or call. Our family friendly hotel features 281 rooms and 35 unique Signature Suites, including one of the most spectacular and opulent suites in Europe - the Villa La Cupola. Please see our partners for more details. LEARN MORE ABOUT ACCESSIBILITY ASSISTANCE The Westin Excelsior Hotel features an indoor swimming pool, fitness centre,a 24-hour concierge and a business centre. The Westin Excelsior Rome,Rome: TODAY'S DEAL Service: generally nice and friendly but just way too occupied most the time due to the crowdedness in the high season. 32 out of 647 reviews" ", Disliked: Cleanliness, staff & service, property conditions & facilities, This is not a 5 star property. There was a short delay in the check-in of 10 minutes however but I got tickets to get complimentary water bottles from the bar in return. Simply type in the coordinates in Decimal degrees, separating the latitude and longitude with a comma or space. A haven of wellness and renewal, The Westin Anaheim Resort is a brand new hotel in Anaheim, California. Classic furnishings - all well maintained, with beautiful marble bathrooms. We look forward to welcome you again we can get you the same deals you expect with a bigger travel agency or direct from the hotel. Yes, wed recommend staying. What are some of the property amenities at The Westin Excelsior, Rome? The rooms are like stepping into the 80s. General Manager, Response from GM The Westin Excelsior Rome on Mar 10, 2022, Dear Ricardo ENGLISH/SPANISH (PDF) Don't leave before paying a visit to the . Marriott strives to be a workplace free from discrimination. If you are an individual with a disability and need assistance completing the online application, please call 301-581-1400 and leave a message. Indeed being in a historic building we cannot have coffee machines and irons in the rooms more. Read our, MarcL2018, General Manager at The Westin Excelsior, Rome, responded to this review. I have seen a lot of people checking out though. The hotel was mostly filled with cruise passengers so breakfast was busy. Or, send an email to hqaffirmativeaction@marriott.com and include Applicant Accommodation in the subject line.Please note that this phone number and email are only for those individuals who want to request an accommodation to apply for a job. It's a 10-minute walk from the central train station, and major sites like the Duomo can be reached within a 15-minute walk. Rome this is an excellent location. so the question is they dont give the water to the customers and they use it themselves?! 11 5 Concierge Supremacy Review of The Westin Excelsior, Rome Reviewed August 7, 2018 We loved the Westin Excelsior. THE WESTIN EXCELSIOR, ROME - 116 Photos & 85 Reviews - Yelp Top room amenities include a minibar, air conditioning, and a flat screen TV. Frequently Asked Questions about The Westin Excelsior Rome. Marc Lannoy General Manager, Navona / Pantheon / Campo de Fiori Hotels, Hotels near Baglioni SPA by Caschera SPA at the Baglioni Hotel Regina, Hotels near Vittoria Rent - Noleggio Scooter, Hotels near Free International University of Social Studies, Hotels near Guido Carli Free International University for Social Studies, Hotels near University of Roma "La Sapienza", Hotels near Ateneo Pontificio Regina Apostolorum, Hotels near Pontifical University Antonianum, Hotels near Pontifcia Universitas Lateranensis, Hotels near Campus Bio-Medico University of Rome. Guest ReservationsTM is an independent The place also has a live egg station. Guests are required to show a photo identification and credit card upon check-in. As my stay approached, some aspects of my travel changed and the team was super accommodating with changes.As an SPG Platinum member, I was upgraded to a lovely suite; I had booked two rooms and they accommodated us with two rooms connected by a spacious living room in between the bedrooms. Espero que tendremos otra oportunidad para servirla mejor Deluxe Room, 1 King Bed View room details and amenities Check Rates Check savings and offers! Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. 188 out of 647 reviews" ", Rating 6 - Okay. 73 104 Good location Review of The Westin Excelsior, Rome Reviewed July 17, 2021 via mobile Decent hotel, in good location - within walk to all the main historic sites in Rome. As a present to a friend, I set them up at this hotel while traveling overseas. There is no capacity for extra beds in the room. Live the emotions of Italian icons with vintage Fiat 500, the Vespa, the legendary Ferrari. I told them if you dont find my bag Ill call the police. Pets are allowed. Children cannot be accommodated at the hotel. c/o Hotel Sofitel Rome Villa Borghese Only travelers who have booked a stay with us can submit a review. Our experience was so disappointing we cut our trip short, Dear OBJ26 Thank you saying that the housekeeping was really nice; I wish all associates would have given the same impression but they did not and I regret it I apologize for the inconveniences you described and take your feedback very seriously and we will improve Sincerely Marc Lannoy General Manager. The staff was exceedingly professional. 8.9 +47 photos Pets allowed Free WiFi Air conditioning Private bathroom 24-hour front desk Daily housekeeping Non-smoking rooms Safety deposit box Luggage storage Our grand and interconnecting 281 guest rooms and 35 suites, the indoor pool, with . Staff was so attentive, friendly and ready to meet our every need. Room service requests were quickly carried out. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. I would come again to stay at the hotel surely. This allows us, as an independent travel network, to get you the same deals you I was left without a room in the middle of the night. Unfortunately, the indoor swimming pool does close at some point, and guests wishing to make use of its facil, When travelling to any hotel, and it comes time to leave, it is a general understanding that guests are responsible for their own personal belongings, even going so far as to sign a short-term contract with the hotel for the duration of their stay, statin, The design of the building is suited to the era of elegance and luxury, with its high ceilings, arched entryways and wide corridors. I regret we did not meet your expectations with the suite and hope we will be given another opportunity. Historical luxury, friendly staff, needs small updates. The Westin Excelsior, Rome - Hotels.com Marriott folks (I am a titanium from the US) - dont come in here after youve paid points and expect a newly built Ritz Carlton. The Westin Excelsior's magnificent and imposing dome unveils the most spectacular and opulent suite in Europe - the unparalleled Villa La Cupola offering the ultra-elite a truly 'Roman Emperor' experience. amazing bar onsite, Location is excellent very friendly staff walking distance to many things great place to stay. The front desk and concierge were all super helpful and the rooms have excellent AC which is sometimes tough to find in Rome. Pillowtop beds feature premium bedding. Thank you for giving us the maximum score of 5/5 and for qualifying the nice service Hotel InterContinental Rome Ambasciatori Palace, Rome Fiumicino Leonardo da Vinci International Airport. We thank all applicants for their interest; only those selected for further consideration will be contacted. Marc Lannoy The staff was exceedingly professional. In every level this was the worst experience in a hotel under a Marriott brand 3- Calling them seems to be a MISSION IMPOSSIBLE, on day 2 my wife and I started just to walk down to the lobby to ask for things ! 40 31 10 star experience Review of The Westin Excelsior, Rome Reviewed January 17, 2022 via mobile Spent the holidays at this hotel. The Westin Excelsior is an iconic hotel with unique period features magnificently decorated with chandeliers, gilt consul and mirrors.The jewel in the crown were the superb staff in the hotels doney restaurant especially- Tiziana , Noufal , Valerio , Cristiano and Giuseppie- who defined the culture of this hotel. Open in a new window, Pay Transparency PDF Download. Marc Lannoy S Hotel with Gym & Pool | The Westin Excelsior, Rome - Marriott 7.8. The Westin Excelsior Rome is located in Via Vittorio Veneto 125, 00187, Rome, Italy. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We were so disappointed we cut our Rome trip short, this hotel is really tired, rugs havent been replaced in 50 Years or more and doesnt look they will be cleaning them any time soon. Go for a swim in our indoor swimming pool or keep up your routine in our fitness center. The Westin Excelsior, Rome, Italy. Contact us For dinner, the menu at the Doney Ristorante was extensive with usual hotel pricing. Late check-in is possible, but hours may vary. 06822081003. Your comment that the express room service is of prime quality is very much appreciatedWe cant wait to welcome you again Arriverderci !Marc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Jun 23, 2023, Dear OscarIt is with great concern that I have read you reviewI apologize for the inconveniences you had and I will contact you personallyPlease note that for the request for refund even if you paid Expedia we will coordinate this at the hotel level and I will be your contactSincerelyMarc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on May 3, 2023, Dear Nemia,Happy to read that the staff was very friendly and helpful; the rooms large and comfortable; the room service quick and the location convenientHighly recommending us is very rewarding and motivatingLooking forward to welcome you againMarc LannoyGeneral Manager, Dear Anthony GilesThank you for saying that our staff is lovely and the hotel lovely, grand and in a good locationArrivederci !Marc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Apr 12, 2023, Dear FedericoI regret we did not meet your expectations and hope you will give us another opportunity to serve you betterSincerelyMarc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Apr 30, 2023, Dear MarcThank you for giving us a 4/5ArrivederciMarc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Apr 6, 2023, Dear AngeloThank you for giving us the maximum score and qualifying us perfectArrivederci Marc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Apr 2, 2023, Dear EduardoThank you for saying we are a fabulous propertyArrivederci !Marc LannoyGeneral Manager, Response from General Manager the Westin Excelsior Rome on Mar 21, 2023, Dear StephanieThank you for your reviewI regret we disappointed you and apologize for the inconveniencesAnd pleased that we could be in contact personallySincerelyMarc, Response from GM THE WESTIN EXCELSIOR ROME on Mar 12, 2023, Dear BrianThank you for giving us the maximum score of 10/10Arrivederci !Marc LannoyGeneral Manager, Response from GM THE WESTIN EXELSIOR ROME on Feb 23, 2023, Dear FranciscoThank you saying we are the best hotel in RomeArrivederciMarc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Feb 2, 2023, Dear MarianaThank you for giving us the maximum score and for saying we have "excellent" roomsArrivederci !Marc Lannoy General Manager, Response from GM THE WESTIN EXCELSIOR ROME on Jan 13, 2023, Dear MichaelThank you for giving us the maximum score of 10/10ArrivederciMarc LannoyGeneral Manager, Response from GM The Westin Excelsior Rome on Jan 7, 2023, Dear SteveThank you for having stayed with usI regret we disappointed you and have taken good note of your points that we will addressSincerelyMarc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Dec 24, 2022, Dear Mrs Evangelia VanessaThank you for giving us the maximum score of 5/5 and for saying we are an excellent hotel with amazing big rooms.Arrivederci !Marc LannoyGeneral Manager, Dear RickThank you for having stayed with usSincerelyMarc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Nov 4, 2022, Dear HarryThank you for giving us the maximum score and for saying that the dining room is excellentBeing in a historic building we are not allowed to have coffee makers but offer complimentary coffee via the room service which I realize is not as convenient and I regret itSincerelyMarc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Oct 25, 2022, Dear AnnaThank you for having stayed with usI have taken good note of your recommendations for improvementSincerelyMarc LannoyGeneral Manager, Dear LisaThank you for having given us the maximum score of 5/5Arrivederci Marc LannoyGeneral Manager, Traveled with group, Traveled with family, Response from GM THE WESTIN EXCELSIOR ROME on Oct 8, 2022, Dear LilibethThank you for saying that our ORUM lobby bar is amazing and happy to read you liked the location of the hotelSincerelyMarc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Oct 3, 2022, Dear Maria AliciaHappy to read that that staff was very friendly and for saying that we are a great place to stay.Arrivederci !Marc LannoyGeneral Manager, Dear Mary KayHappy to read that the staff was very helpful and thank you for saying that our hotel is very beautiful.Looking forward to welcome you againSincerely,Marc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Sep 27, 2022, Dear PeterThank you for giving us the maximum score and for saying that the staff is friendly.Arrivederci !Marc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Sep 12, 2022, Dear CherylThank you for giving us the maximum score and happy to read that we exceeded your expectationsArrivederci !Marc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Sep 1, 2022, Dear JorgeFThank for having stayed with usI regret we disappointed you in some aspects of your stayand hope we will be given another opportunitySincerelyMarc LannoyGeneral Manager, Response from GM THE WESTIN EXCELSIOR ROME on Aug 10, 2022, Dear Cecilia I regret you scored us so low It was just another job, Shower full of mold See More 5 Event Rooms 565 SQ MT Total Event Space 180 Capacity Largest Space 3 expect with larger travel agencies. Sign up now to stay in touch. 1996 - 2023 Marriott International, Inc. All rights reserved. We are Starwood gold members and booked through AMEX travel. Public spaces, In the 500-year-old Palazzo della Gherardesca, the 116-room Four Seasons is one of Florences most luxurious hotels, combining Renaissance-era opulence with signature Four Seasons service. The hotel room is in good size, but all fixtures are old and needs update to fits the advised technology. The Westin Excelsior's magnificent and imposing dome unveils the most spectacular and opulent suite in Europe - the unparalleled Villa La Cupola offering the ultra-elite a truly 'Roman Emperor' experience. This double room has a satellite TV, bathrobe and mini-bar. We are an independent travel network for over 100,000 hotels worldwide. US: 888-205-7322 UK: 0808 . Just note that there is no spa, which some guests may expect at a hotel of this category. It features luxurious decor with antique furniture and crystal chandeliers. The Westin Excelsior, Rome, Rome: $378 Room Prices & Reviews - Travelocity The Bonvoy APP allows to inform the expected time of arrival that we always consider subject to availability but there is no online checking in option. Grazie mille ! This is the version of our website addressed to speakers of English in India. The hotel manager Marc Lannoy called and checked on me, sent me flowers, canaps, wine, desserts. Yes, The Westin Excelsior Rome has a pet policy that may vary based on the room type or availability. General Manager, Response from GM THE WESTIN EXCELSIOR ROME on May 15, 2022, Dear Eric, 3 answers 1 Trip advisor won't allow you to write it but I used 00070 dot concierge no space the at sign no space westin over a year ago Reviewed this property Vote Hi there, you can email: excelsiorRome the domain is the same as the one on the main website but TripAdvisor wont allow it to be posted. The funny part is we were given the normal water while the lobby staff were handed San Pellegrino water and Evian water (same bottles were placed in my room on day one !! ) Conveniently located restaurants include I Goliardi Roma, Ristorante Vladimiro, and Viva. I requested a full refund and Maltilde stated that will be up to Expedia. The team at the Westin is fantastic. All such property, brand, and company names are the registered trademarks or intellectual property of their respective owners. Open in a new window, Marriott International participates in the Work Opportunity Tax Credit program. Valet parking is available for an additional fee. Specializing in Mediterranean cuisine, the Doney Restaurant provides a chic indoor setting along Via Veneto. Dear o2mpxThank you for your reviewI regret that we did not meet all your expectations and have taken good note of your remarks for improvementSincerelyMarc LannoyGeneral Manager. After a hot tiring day trudging around Rome, we were looking forward to a relaxing hour in a cool room. This web site is not responsible for any inaccuracies in the photos. The Westin Excelsior, Rome - UPDATED 2023 Prices, Reviews & Photos We left the room in the morning, expecting it to have been cleaned by the time we returned at 4pm. Marc Lannoy Arrivederci ! Staff is typical of long service employees, not particularly attentive. Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Thank you for giving us the maximum score of 5/5 meaning that you enjoyed your stay. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. Room temperature was able to get adjusted through thermostat. . President: Agostino Sit 2- Service and Hospitality ZERO on every level Room cleaning was done on a daily basis but water was not placed in the room, when, requested I was offered vouchers to be redeemed from the bar, went to the bar and the vouchers were SNATCHED from my hand and THROWN on the table!! You can easily find us with the GPS navigation device by entering our GPS coordinates. Guest Reservations is not owned or sponsored by any particular hotel or chain. Empowered to stay in control and soar above it all. La limpieza impecable y la ubicacin perfecta. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. I would not consider it a 5 star hotel, it has not been well maintained and the rooms are old fashioned and outdated. Disliked: Staff & service, property conditions & facilities. While they offer different meals, having a choice between where to eat without having to leave the hotel premises just about screams luxury. Among the cult of Roman shopping places not to be missed, the area of the Trident with the famous Via dei Condotti, Via Borgognona and Via Frattina. We offer complimentary coffee service when ordering room service Kudos to everyone from front-desk checking in to Concierge station to staff @ the restaurants and bars to the cleaning team. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. With fresh linen and towels supplied daily, rooms cleaned and curtains closed while guests are out sightseeing, and fresh bottled water replenished each day, anyone would be hard pressed to, With the Westin Excelsior Hotel situated right in the heart of Rome, on one of the most well known roads, Via Veneto, the surrounding nearby attractions are in abundance. The Villa offers the ultra-elite a truly Roman Emperor' experience. Our family friendly hotel features 281 rooms and 35 unique Signature Suites, including one of the most spectacular and opulent suites in Europe - the Villa La Cupola. Outrageous! Where is The Westin Excelsior Rome located? The Westin Excelsior, Rome, Rome - Updated 2023 Prices - Booking.com Arrivederci ! They gave excellent advice on all topics and even helped me print some wayward documents. 10 star experience - Review of The Westin Excelsior, Rome, Rome, Italy The Westin Excelsior, Rome - Tripadvisor Read reviews and book securely on this website. Dear IndustrialWolfThank you for saying we are a nice hotel and happy to read that front desk and conciergewere all super helpfulAs you mention you will stay again with us I say : Arrivederci !Marc LannoyComplex General Manager. Summary - despite its wonderful location, two main issues we had with the Westin Excelsior Rome 1) the whole room and the whole hotel is dusty carpeted and curtained - if you have allergies you will not be able to stay here, 2) too crowded in the summer with tourists that the concierge and front desk are always so busy hence you may need to bring your baggage in yourself (as we did) Location: super convenient in the heart of Roma. It contains a link that you will need to click to reset your password. I regret we only scored a 2/10 and hope we will be given another opportunity to serve you better Room: we were fortunate to get upgraded to the junior suite via the Marriott Bonvoy. As an independent travel network offering over 100,000 hotels worldwide, Marc Lannoy Sincerely Looking forward to welcome you again Customer WiFi is available in the hotel rooms and is free of charge. Marc Lannoy General Manager, The last stop on our Italy holiday. We arrived about 4:15pm and I had a city private tour @4:30pm we ended up having to cancel the tour and leaving the hotel. A credit card is needed for the reservation! Marriott proprietary information. Specialising in Mediterranean cuisine, the Doney Restaurant provides a chic indoor setting along Via Veneto. The Westin Excelsior is located in an ecellent location nearby Spanish steps on Va Veneto. Hotel The Westin Excelsior Rome, Italy - www.trivago.com Marc Lannoy The hotel is one of the most majestic classical buildings in the city located in one of the most famous streets of the capital: the famous Via Veneto, nestled between the places of interest such as Piazza di Spagna and Villa Borghese. There are similar hotels available. Non-Affiliation, Guests are provided with free hand sanitizer. This hotel is very well located. Original Poster Join Date: Jul 2001 Location: Gaithersburg, MD, US Posts: 14 Westin Excelsior - Florence, Italy [Master Thread] I just want to say this hotel was fantastic in their treatement toward a platnium member. There are more places to choose from in the, the westin excelsior, rome hotel rome, westin rome, westin excelsior hotel, rome westin, excelsior rome, Frequently Asked Questions about The Westin Excelsior, Rome. And the location is not convenient; everything is at least a 25 minute walk away. Location is easy walking distance to Trevi Fountain, Pantheon, etc.