Create and print areturnslip using your order number, which can be located in the order history of your Bergdorf Goodman account. It is a horrible company that does not place customer care as a priority. As of mid-2020, Bergdorf Goodman halted international purchases and shipping and no longer accepts international mail returns. Company Type For Profit. How long do Bergdorf Goodman refunds take? My husband bought me a Saint Laurent bag for Christmas. As you can imagine, this has become incredibly frustrating that I am getting the run around over a defective product. Phone number (212) 872 . Find customer service from top companies including phone number, online support, social media and chat . That's why it's important to try on any online purchases you receive as soon as they arrive and initiate a refund as soon as possible if they don't work out. I received a Loewe bag that was clearly used (and likely a return that they reshipped to me without proper quality assurance). a Neiman Marcus tag (not attached) Bergdorf Goodman Active, Closed, Whether an Organization is for profit or non-profit, Auto-generated name of transaction (e.g. Literally ruined my night and week. The one in the second package now they say is still in transit with FedEx is the eye brush. The best phone number for Bergdorf Goodman is their 800-558-1855 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. I placed my order through phone call. Have a nice day! Not sit in a warehouse because the "volume is high right now.". Personal Styling. So I called by phone but received the same answer! I didn't get the right item shipped to me. Just print out the slip and you'll be able to use it to execute a return or exchange. From Monday to Thursday from 08:00 till 17:00 (CET)and on Friday from 08.00 till 16.00 (CET). My package stuck in Fedex facility for a few days, I contacted BG, they said they are going to send me a replacement, asked me to wait for confirmation email, which never came. This is a tad ironic given that Neiman Marcus does not accept returns from Bergdorf Goodman. Visit The Store at Bergdorf Goodman I contacted Pay Pal as per Bergdof's suggestion to trace this payment. The representative stated the sunglasses was over the 30 days return policy and cannot be returned; and to contact Fendi. First established in 1901, Bergdorf offers high-end and designer clothing, shoes, accessories, and beauty items. The customer service didn't even bother to help. I was informed a supervisor would return my call after 24 hours. If you have any questions about the return process, then feel free to reach out to Bergdorf Goodman's customer service department. Online ordering/shipping a total nightmare! These include things that could be considered hazardous materials, such as beauty products that come in pressurized aerosol cans or items that contain alcohol. Take a look of this and reconsider your decision! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If you want to return an item in-store, then first you'll want to make sure that it's still in pristine enough condition to adhere to Bergdorf Goodman's return policy. I called again (third time) and woman promised to help, never heard from her againthen my account on line about the handbag, disappeared! You may also send your request in writing, clearly stating that you wish to close your account and including your name as it appears on the card, your account number, and your billing address, to address below. Your comment was sent and soon will be posted. NMG | Management We give Bergdorf Goodman a return policy score of 5/10 overall, due to the fact that it's pretty strict. You can The only exception is clearance items, which will be subject to the same $9.95 return fee as items returned 15 days after delivery. I requested a return label. Please fix this. It had been used and returned. Sisley sakes associate and s floor manager. Bergdorf Goodman Men's Store. I don't have a Capital One online account. I placed an order to day and need the staus or a number to call in to check it. Spend your money elsewhere. They can't be bothered to send you a NEW (not used) handbag or package it properly. Bergdorf Goodman Customer Service Phone Number & Hours Regardless, it makes a bit more sense when you realize that the gift card in question can be used to make purchases from not only Neiman Marcus, but also Bergdorf Goodman, Horchow, and Last Call. Set Up My Account I can't believe it. tenure as chairman, Bergdorf opened a fur salon (headed by Emeric Partos from 1955-1975), developed the successful Bergdorf Goodman Number Nine perfume . I spend much too much time on the phone with them and it's day four so I'm writing this to feel better for sending me on a wild goose chase in the rain with bogus instructions and time on the phone that equals into "nothing, again." Thanks a lot for doing good business. Because Bergdorf Goodman has an incredibly high-end reputation to uphold, their return policy is on the stricter side. SAFETY NOTICE: ComplaintsBoard has analyzed Bergdorf Goodman and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Definitely one of the most beautiful store I have ever visited. Today is now November 3 and it hasn't even shipped. I did not notice any damage. Find contact details for reaching General Customer Service at Bergdorf Goodman including phone number, online support and customer support email. NMG | Our Brands Just be sure to create and print a return slip online and bring it to the store along with your merchandise. It's making me cry because I have to call them tomorrow to let them know not to wait for their packages. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. . Manage your Bergdorf Goodman Credit Card account online. You'll want to return any items, prepaid and insured, to the store along with a copy of your receipt or return slip to ensure easy processing. I'll buy elsewhere. I'm glad I visitet your store. Incorrect refund based their own rules which are different from their official website, Customer service at your store on 5th ave, Horrible customer service and return policy. They make a mistake of refund me a $20 eye brush instead of the more than $300 lamer concentrate. What is the Bergdorf Goodmancustomer service phone number? Returns & Exchanges at Bergdorf Goodman Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. After contacting them again to have a new card issued because mine was expiring, was told I would be receiving it in 4-7 business days. Email: [protected]@gmail.com I was there last month and they never disappoint. She said she didn't recognize (212) 753-7300/(212) 753-7300 number which is the store number and she took a screenshot of my pick up now text sent to her supervisor. The only problem is they were the wrong color: white. Checking your order Bergdorf Goodman order status is relatively easy, especially if you have a free account. In the same condition as when they were purchased, complete with original tags and/or packaging. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. Bergdorf Goodman Credit Services. Every Day. Sincerely, What type of company sends a package to the wrong address and makes the customer pay for it? He was wonderful and we agreed $80 to adherehe said customer service is sending you a shipping label. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bergdorf Goodman, Bergdorf Goodman earns 91% level of Trustworthiness. and they stated that they are unable to repair the sunglasses due to the recent purchase and the repair does not align with their warranty policy. The major downside, of course, is that the store only has one physical location. For the best experience on our site, be sure to turn on Javascript in your browser. 2 month shipping delay with no notification. Then a day later, I got another email that said my bag is no longer available. You would definitely expect more emphaty during these unfortunate times but Bergdorf Goodman seems to simply not care. Exchanges, Privacy Have no idea what I did wrong? 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Eventually I asked credit card to hold payment. NM Credit Card; Assistance; Services of NM; Catalogs & Quick Order; Returns & Exchanges; Gift Cards; Stores & Corporate. TheBergdorf Goodman return policyisn't incredibly specific about how much time is allowed for gift items. So three times of calling, no compensation, and no box! Bergdorf Goodman's Best Toll-Free/800 Customer Phone Number This is Bergdorf Goodman's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bergdorf Goodman agent. Customer service click here for complete International Services. The person had now idea and pretty much said that's the way it is. She said, "yes!" For more details, and to see what shortcuts or tools we provide to get better, faster help from Bergdorf Goodman, tap or click the link. I gave her my information she said "Did you get a email about pick up" I showed her a text from customer service number I got from the website that said my order is ready to pick up. The hanger part on one of the ornaments was all crooked. I said, no, I just need a shipping label and she didn't ask me anything about it, nothing, just NO. It's also none of their business but they want the entire story and when I get to the fixing of the bag, they are so defense and did I say I'm paying for the repair myself. 10:00am - 8:00pm Wed. 10:00am - 8:00pm Thu. I had even called to verify the shipping date and was assured it would be delivered timely. Great customer service. Well its still not in stock! I have to tell him again that they make a mistake at the first place and I should have my refund of the lamer concentrate already since they received long ago. Phone Number. Restaurants. JavaScript seems to be disabled in your browser. Bergdorf Goodman; Last Call; The action you just performed triggered the security solution. They didn't accept the return and they claimed it had been used. I am now returning the bag because this is just ridiculous waste of my tome and energy, and I will be sure to never purchase anything from here again. I'm recommending it to all my friends and family. I will continue to attempt to reach them to document the wrong color to ensure proper refund. I purchased a pair of shoes, Good quality products. Please do not shop here, please do not order online! So I asked for a few times, the recent customer service person said she did some research and CANCEL my claim. I never received a call. I was trying to purchase a pair of shoes. I again would like to thank you for contacting us. You can only get help from Bergdorf Goodman one way that we know of and that is by phone. After waiting a few days I called again and explained the situation. thank you! Policy. I will never trust Bergdorf's with my luxury purchases -- ever again! You can email the site owner to let them know you were blocked. Company wouldn't reissue me a new card since my old card had expired. Desired outcome: I have called and sent emails. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. I couldn't believe after this one financial situation, which I took care of, they would treat me this way. Create an account using the same link. Bergdorf Goodman has a rating of 4.06 stars from 323 reviews, indicating that most customers are generally satisfied with their purchases. Click to reveal Free Shipping and Free Returns. What Items Cannot be Returned to Bergdorf Goodman? Located at the 5th Avenue and 58th street, it is the leading authority and a singular destination for the most . I purchased a pair of black Manahlo Blahnik pumps for a birthday gift and received an email it was to be delivered via FedEx on December 8, 2021. Gain trust and grow your business with customer reviews. Bergdorfgoodman.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. Carvin, I have a lot of things that are Coleman two atv's, Mini bike,pool but I'm p***** I bought a Coleman 125 atv. So i called customer service and he tells me it was canceled because the shipping address is wrong. Never buy from this company ever again. As if I need an email explaining how to return a handbag. In the process of ordering it, I had to repeat myself so many times. I made a phone call to Bergdorf Goodman customer service department on 9/4/21 and spoke to a representative. That was the address I was given and I also checked it on google maps. Ordered Oct. 17 and still haven't received the order, Horrible Company DO NOT BUY ANYTHING ONLINE FROM THIS COMPANY, Extremely low quality and low class Customer Service. 619 reviews of Bergdorf Goodman "In Act III of Neil Simon's 'Plaza Suite,' a nervous bride having second thoughts locks herself in the bathroom, resulting in a series of slapstick antics as her parents desperately try to get her to come out. Dress was sent to me that way. Contact Us at Bergdorf Goodman So, I have to wait not 3 weeks but 8 weeks for my order? If you understands the mistake that you guys make, why send me another shipping label? Bergdorfgoodman.com you are considering visiting, which is associated with Bergdorf Goodman, is very old. . A New York landmark since 1901 , Bergdorf Goodman represent the pinnacle of style,service and modern luxury. The return slip creation process will walk you through how to receive a return by mail for free within 15 days of your item's delivery date. The domain associated with Bergdorf Goodman is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence. You sound ignorant and spoiled. We had good experience visiting this store. Bergdorf Goodman is also a subsidiary of Neiman Marcus. It said estimated delivery was 21st. Shop the fantastic selection of unparalleled designer fashion at Bergdorf Goodman. As soon as I would send the tracking number with proof of delivery the customer service representative would either stop responding or state "please be patient." Founders Herman Bergdorf. Desired outcome: I repeat that they make the mistake many time, doesn't seem like anyone listen or read. Free Shipping, Free Returns* Online & In-Store. General Customer Service is just one method to contact Bergdorf Goodman. BG did provide a mailing label to return the product for a refund. Take pictures of what's inside the package before you return it! Edit Lists Featuring This Company Section, Is Neiman Marcus Selling Bergdorf Goodman, Todd Merrill Studio, Aloft at Bergdorf Goodman, Bergdorf Goodman announces program to extend the life of luxury goods, Northeastern US Acquired Companies With Less Than $500M in Revenue, City of New York Acquired Companies With More Than 10 Employees, East Coast Acquired Companies With More Than 50 Employees, Investors Active in European Union (EU) (Top 10K). I will not be doing this song and dance again. If they were unable to ship I would rather be told then waiting around because now I am out a gift for someone and scrambling at the last minute to find something. This website is using a security service to protect itself from online attacks. Bergdorf Goodman Neiman Marcus American Express MasterCard Visa JCB China Union Pay. No resolution. The company, a high end brand is totally rigid and inconsiderate to their customers issues. Prom season is here, and you deserve to look and feel amazing for your big party! Returns take approximately 10 - 14 business days to be fully processed. Contact us! DONATE TO THE FEEDING AMERICA COVID-19 RESPONSE FUND, FOR A LIMITED TIME, ENJOY COMPLIMENTARY SAME-DAY DELIVERYSHOP NOW, Bergdorf Goodman is now open for private and virtual appointments, An update regarding our response to COVID-19, SIGN UP FOR DAILY EMAILS: 15% OFF YOUR FIRST PURCHASE, Make shopping BergdorfGoodman.com faster and easier. It will go on BBB and Yelp for now. Dear XX, The Women's shoe department NEVER answered its phone and they do not respond to messages. On the 21st I checked order status to see if it was delivered, only to find out that it was canceled. This website is using a security service to protect itself from online attacks. Why I'm mad is that of course they notify me after promotion ends, and the fact that it takes them 4 days to let me know!