Welcome to Duke Energy. Thousands of residents with no power while they hurry and restore McDonald's and every other business. Here's what to know. However, according to the N.C. Department of Justice, utility companies cannot disconnect service to households during the colder months (November-March) that include someone who: Are unable to pay their utility bills under an installment plan, Are certified by a local social service agency as eligible to receive assistance under an energy assistance program. Man dead, thousands of power outages reported as storms hit central NC overnight, Check your flight: Here are delays, cancellations at RDU after storms hit parts of NC. Duke Energy wants to raise energy rates in NC. Here's what has to "Duke Energy assures me NC is in the clear now. Leslie Van Houten, follower of cult leader Charles Manson, is one big step closer to freedom, Amish communities are using a surprising new kind of vehicle to travel long distances: Its a lot quicker, An Iowa meteorologist started talking about climate change on newscasts. Please let us know what issue you are experiencing with Duke Energy: Thank you for the report! The Best College Science and Tech Programs, Here Are the Best Apps and Games of 2022, According to Apple. South Carolina, Among the tips Duke Energy gave customers were to select the lowest comfortable thermostat setting and bump it down several degrees whenever possible, avoid using large appliances and shift nonessential activities, like laundry, to late evening hours when power demand is lower.. Duke Energy says they're going to continue to invest in making the grid more resilient against severe weather. New NC utility cutoff rules explained More than 37,000 customers were without power across the county Sunday evening, according to the Duke Energy outage map. Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of Americas largest energy holding companies. If its a recorded voice, often referred to as a robocall, be extra cautious. Duke Energy updates North Carolina Utilities Commission on Winter Storm According to poweroutage.us , about 38,000 customers had lost power in . NC county announces curfew as nearly 40,000 customers remain without Best places for Gen Z to live? However, some people living in the Triangle say an unplanned outage in that kind of severe cold was unacceptable. Duke Energy Progress, 2021-NCCOA-17 - concerned a right of way held by Duke Energy Progress ("DEP") and its maintenance efforts to keep the power line easement clear by removing trees not within the easement boundary. However, some people living in the Triangle. (1/3) pic.twitter.com/TxtB6GTVbS. This is the first time in our companys history that we had to implement rolling service disruptions, and although the majority of our power plants performed well in the storm, the outage process did not go as smoothly as we would have liked and we did not deliver the reliable performance that our customers expect, said Kendal Bowman, North Carolina state president. The companys power outage map estimated that power across the Triangle would be restored by midnight Saturday. As an "arctic blast" swept in Friday morning, tens of thousands of power outages were reported across North Carolina. I told them that God works in mysterious ways and is responsible for the outage. Grid operators are continuing the methodical process of restoring temporary outages across NC/SC. Stop signs have been put up as a temporary solution. Grid operators are continuing the methodical process of restoring temporary outages across NC/SC. The announcement came just a. I told them God is chastising Moore County, thanked them for coming and wished them a good night. At 3:42 p.m., Duke Energy tweeted that emergency rotating outages in the state had concluded and that all power restoration should be completed by the end of Christmas Eve. North Carolina's governor is promising to quickly cut greenhouse emissions but will need to convince Duke Energy, the state's dominant utility, to abandon coal and gas in favor of solar and wind. Roy Cooper tweeted on Sunday. Almost all households in Moore County had regained power as of 5 p.m. Wednesday, according to Duke Energy's outage map. South Carolina, The company employs 28,000 people. Gov. Termination of Utility Service. North Carolina Utilities - NCDOJ Duke Energy has started "rolling blackouts" across the Carolinas to address spiking demand for electricity due to frigid temperatures, the company announced Saturday morning. Duke Energy's commercial rooftop solar division completed installation of solar panels in 2020 at W.M. Find out what is going on. Experts revise forecast, say warmer ocean may mean fast start to NC hurricane season. The rules on utility cutoffs got more complicated this week with the expiration of a state order forbidding power companies, water providers and other utilities from disconnecting customers who haven't paid. More information is available at duke-energy.com. And some, well, just couldnt figure out why their power was out during the extreme winter weather. Duke Energy Carolinas, the second largest utility company in the U.S., proposed in March an approximately 18% increase on household utility bills over the next three years. We are in the process of restoring those temporary outages now, he said, which is a methodical process that will occur throughout the morning to ensure that we can bring each customer back up reliably without affecting other customers.. 2023, Charter Communications, all rights reserved. For those concerned about elderly relatives, many utility companies, like Duke Energy, offer third-party notification programs where customers can designate another person to receive a copy of utility termination notices. Then came the harassment, A butler to the rich and famous says you should never open a bottle of wine gifted by a dinner guest that same night. This morning in Durham, NC we experienced rain, hail, winds, cold, and of coursea rainbow. Neither he nor the Raleigh Police Department knew of any weather-related deaths. While the local power company, Duke Energy, is working as fast as it can to restore power, theres significant damage to the equipment and some people in Moore County may not have power until Thursday, a spokesperson for Duke said at a press conference Sunday that was posted to YouTube. Thats my issue. NCDOJ Protecting Consumers Energy & Utilities Termination of Utility Service Termination of Utility Service The services provided by public utility companies, such as electricity and natural gas, are important to your health and safety. Duke Energysilluminationfeatures stories about people, innovations, community topics and environmental issues. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Alan Wolf, a spokesman for UNC Health, said their hospitals had not seen a significant increase in weather-related emergency room visits as of Saturday afternoon. Your power cannot be disconnected on Fridays, weekends, holidays, or the day before a holiday. Storm gusts zapped power in Texas and along the East Coast, especially Virginia and North Carolina. For-profit companies, like Duke Energy, are now bound by a new order from the North Carolina Utilities Commission, which extends the coronavirus pandemic shutoff moratorium until September and requires them to give customers 12 months to pay off overdue balances. At 11:30 a.m., 19,245 Duke customers were without power in Wake County; 18,897 were without power in Durham County; 8,142 people had lost power in Orange County; 1,564 were without power in Johnston County; and 7,155 were without power in Chatham County. Follow Duke Energy onTwitter,LinkedIn,InstagramandFacebook. The power is out in Moore County, and I know why, Rainey wrote. Top Republicans are gearing up to investigate the Hunter Biden case. Should we trust AI to predict natural disasters? Duke Energy: Expect winter storm to knock out power for days in Scams and Fraud Stay informed. Under normal circumstances, Duke is usually able to get backup power from other utilities nearby, but widespread cold across the South and blizzard conditions to the north meant those others did not have the help to give, according to Brooks. Transmission and Distribution, Having problems? Widespread outages and frigid temperatures taxed emergency services as residents struggled to keep warm. Duke Energy's regional crews are fully staffed, and they're bringing in an . Below are tips for customers to avoid scams: Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of Americas largest energy holding companies. Please select the location of your service and we'll remember your selection for next time. Duke Energy. The company apologized for the need to use rolling outages. Last-minute shoppers contended with darkened traffic signals as they navigated boxes blowing across streets and parking lots, including Joe Fleming, who pulled a hood over his stocking cap as he made his way into Southgate Plaza in Southeast Raleigh. Cats and bubble tea: New cafe opens in downtown Fuquay-Varina, Shot fired at Wilmington shopping mall led to evacuation. The company is a top U.S. renewable energy provider, on track to own or purchase 16,000 megawatts of renewable energy capacity by 2025. As extreme winter weather chilled much of the United States during the holiday weekend, Duke Energy announced Saturday that it was imposing rolling power outages in the Carolinas on Christmas. Try visiting the following official links: Realtime status of outages and problems with service providers. The fast-moving pace of events leading up to the temporary outages did not permit us to be as proactive in our communications as we would have liked, and although we provided information to customers across news media, social media and our company website throughout the day, the information was not as accurate as what our customers are typically accustomed to, said Bowman. @DukeEnergy @DE_LoganK Your lazy asses should have been working all day yesterday and thru the night in Charlotte the light rain we got was not something to be concerned over I worked 12 hrs yesterday out side on heavy equipment and you bums are lounging in a free hotel yall pathetic. During our investigation of the outage we did determine that there had been intentional impact on the substation, damaging multiple pieces of equipment in the substation and causing power to go out there, Jeff Brooks with Duke Energy said. CHARLOTTE, N.C. Duke Energy today warned customers in North Carolina and South Carolina of scammers who might call them impersonating Duke Energy representatives and threatening to cut off customers power before or during this weekends winter storm unless customers make a payment for late bills or other charges. Customers would then see a 3.8% increase in 2025 and a 3.6 increase in 2026. Been asking for an update for days. Utilities announced the short power cuts Saturday morning after temperatures plunged Friday because of an arctic blast winter storm moving across the nation that has snarled holiday travel and caused widespread outages centered on North Carolina and Tennessee. A drag show continued in the dark in Moore County, NC after the power was cut county wide. All rights reserved. Even if the Utilities Commission approved full our rate request, our rates in 2026 would still be well below the national average as of last winter, he said. If the caller pressures you to make an immediate payment of any type or provide personal information of any kind, such as a bank account number or social security number hang up the phone. First, he faces the cop he assaulted. Duke Energy Corporation. North Carolina is home to one of them, rankings show, After Supreme Court decision, university to offer free tuition to some in-state students. Duke Energy was named to Fortunes 2022 Worlds Most Admired Companies list and Forbes Worlds Best Employers list. Officers provide traffic control assistance to major intersections to ensure the safety of the public.. We might run a CO alarm well, Id say we go a couple of days without seeing one. An attack like this on critical infrastructure is a serious, intentional crime and I expect state and federal authorities to thoroughly investigate and bring those responsible to justice, Gov. Nearly 60 percent of that was attributed to the three largest investor-owned utilities in the state: Duke Energy Carolinas, Duke Energy Progress and Dominion Energy. ### Media Line: 24-Hour: 800. . Josh Shaffer is a general assignment reporter on the watch for talkers, which are stories you might discuss around a water cooler. Duke Energy's illumination features stories about people, innovations, community topics and environmental issues. What we know. Outage Map Top Republicans are gearing up to investigate the Hunter Biden case. "Even if the Utilities Commission approved full our rate . All rights reserved. We have launched internal reviews of our systems and procedures, and we will also examine how other providers responded to this regional event for any best practices we can learn., South Carolina State President Mike Callahan echoed the remarks of Janson and Bowman, noting, This event reinforces the need to have reliability top of mind as we continue our clean energy transition. Roy Cooper on Tuesday signed a State of Emergency order to activate the states emergency operations plan, waive transportation regulations to help the transport of fuel and critical supplies and protect consumers from price gouging. Photos and video from Wilmington television stations show police evacuating and clearing Independence Mall after reports of shooting outside. Report a Problem Full Outage Map Problems in the last 24 hours in Greensboro, North Carolina The chart below shows the number of Duke Energy reports we have received in the last 24 hours from users in Greensboro and surrounding areas. At least 1.5 million people nationwide were without power Friday, when a fearsome storm tore through much of the country. We saw those conditions change a little bit over the night going into Saturday and had to make some difficult decisions to protect the grid," said Brooks. The co-ops and municipal owned systems don't have the financial cushion of larger utility companies like Duke, which serves gas or electricity customers in seven states and had $3.5 billion in net income last year. As overtaxed heaters labored through extreme temperatures, or residents without power relied on risky alternatives to heat their homes, the chance of carbon monoxide poisoning soared. A few steps can go a long way. The chart below shows the number of Duke Energy reports we have received in the last 24 hours from users in Rutherfordton and surrounding areas. Glad youre powered up. Duke Energy andBlue Ridge Energy announced around midday Saturday that the temporary halts had ended and that efforts were focusing on restoring power. North Carolina Tries To Clean Up Its Electricity : NPR The Duke Energy Foundation's annual giving totals more than $30 million. Did Duke Energy exempt customers with medical risks from Christmas Eve blackouts? The gate had been locked, according to the newspaper, but it was shown in the photo to be tipped over and laying on the ground. We sincerely appreciate the cooperation and patience of our customers, who can help ensure the stability and reliability of the system for all by taking these steps, Daniel Stephens, manager of system operations for Duke Energy Carolinas, said in a news release. State officials, residents and some protesters were at the commissions public hearing at the Mecklenburg County Courthouse last Thursday. Duke Energy cuts power for over 15K in west Charlotte to rescue man These emergency outages, also known as rolling blackouts, are necessary to protect the energy grid against longer, more widespread outages., Duke said the rolling blackouts would last 15 to 30 minutes, although in some cases, a crew will need to be dispatched, extending restoration times.. A residential utility bill now sitting around $115 would be about $20 more each month by 2026 under the proposed rate increase, according to Duke Energy. But do the same laws apply to periods of intense heat? Duke Energy never makes such calls to customers, never threatens to cut off customers power immediately, never seeks immediate payment, and never calls customers to request personal information. To make sure your power or water doesn't get cut off, remember: Pay close attention to bills and notices. Thankful for the LEOs service, as always, Rainey continued. The number of customers in the Carolinas without power had reached close to 500,000 at one point Saturday morning. Government officials in Moore County, North Carolina declared a state of emergency and imposed a curfew from 9 p.m. Sunday night to 5 a.m. Monday morning after two shooting attacks on power substations knocked out power for . Where and how to get help paying your Charlotte utility bills this summer. What we know. I cant believe @DukeEnergy cut off power to my #Charlotte neighborhood at 7 a.m. on Christmas Eve with no warning & are now saying these are planned outages, tweeted Leslie Mac, who said the company failed to even auto text your customers to allow us to prepare. @CarlWilhelm @DukeEnergy Im in the same area as you. Winds gusting up to 45 mph Friday blew hard enough to knock down full 95-gallon trash cans in downtown Raleigh, taking down everything from inflatable yard decorations to tall hardwoods. ET, wiping out power for over 44,000 people. Duke Energy Corp. (NYSE: DUK) has always played a significant role in North Carolina's economic development and business recruitment processes. Duke Energy power outage, rolling blackouts in North Carolina - FOX8 WGHP Carolinas. Duke Energy Corporation is an American electric power and natural gas holding company headquartered in Charlotte, North Carolina. Duke Energy Carolinas rates are far below most of our Southeastern peers and 33% below the national average. Blue Ridge suggested the following steps to conserve power: Duke Energy and Duke Energy Progress are the biggest electricity providers in the state and serve millions of customers. That's the lesson. @DukeEnergy Fair enough. Emily Rainey, a former Army captain and psychological operations officer who participated in the January 6, 2021 attempt to illegally keep President Donald Trump in power, posted a message to Facebook on Saturday night that prompted some people to wonder if the attacks on the power grid were by anti-LGBT extremists. Cooper says Duke Energy should have warned customers about rolling blackouts, Questions remain about why, where Duke Energy turned off power on bitter cold Christmas weekend, USPS employee who died delivering mail in extreme heat sent disciplinary letter prior to death, Powerball and Mega Millions jackpots top $1 billion, Ring of honor: Man's discovery will reunite 68-year-old class ring with Rocky Mount native, NC State's Shyheim Battle shows a path 'Outta 252' for Rocky Mount youth, High school baseball to allow communication devices from dugout to catchers beginning in 2024, Rolesville QB Braden Atkinson looks to build on strong sophomore year with new weapons, 'One of the best coaches in NC State history': Former players remember the late Dick Sheridan, Five people rushed to hospital after crash in Garner, Amber Alert issued for 3-year-old in Beaufort County, Set your thermostat to 68 degrees or lower, Avoid using large appliances, such as dryers and dishwashers. In the last three months, how would you rate Duke Energy? For the latest news, Facebook, Twitter and Instagram. Moore County Regional Hospital is reportedly working on generator power, according to the Fayetteville Observer. Duke Energy, headquartered in Charlotte, North Carolina, is an electric power holding company in the United States. ~ 25% complete with more restorations occurring every few minutes. Heres what to know about state laws regarding utilities in extreme weather events. The commission held statewide public feedback hearings on the increase this month, including one last week in Charlotte. - RC. Duke Energy, headquartered in Charlotte, North Carolina, is an electric power holding company in the United States. Duke Energy Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. Both utilities on Saturday urged residents to conserve energy as below-freezing temperatures were projected to continue Sunday. How to stay safe. It was an unusual combination of widespread severe cold and high demand that led Duke Energy to cut power for around half a million customers. I dont fault @DukeEnergy if they needed to do this. Is this realistic? Duke Energy Corporation. Useful comments include a description of the problem, city and postal code. Duke received $633.5 million under the Coronavirus Aid, Relief and Economic Security Act of 2020. TheDuke Energy News Centercontains news releases, fact sheets, photos and videos. Unfortunately, scammers are always looking for a new opportunity, including a winter storm, to steal customers money and information. Leave a message in the comments section! The Moore County Sheriffs Office just checked in. Could Duke provide more precise estimates by outage? The FBI is investigating. Mysterious Attacks on North Carolina Energy Grid Cut Power to Thousands County officials said the damage was caused by firearms, but no one has claimed credit. North Carolinians are . When they came to actually fix it, it took less than an hour. Although service was restored to many by Friday night, the number of outages surged Saturday morning. The attacks on the substations, which were carried out with firearms, according to Moore County Sheriff Ronnie Fields, occurred on Saturday night around 7 p.m. Grateful for the workers braving the wind and cold to get the power back on. Our goal is to protect our customers from such devious schemes.. See who qualifies. Transmission and Distribution, North Carolina: More than 33,000 customers remain without power - CNN All three remain under the shutoff moratorium. DPS Secretary Eddie M. Buffaloe Jr. said the rolling blackouts could continue for a few days as crews continue to repair damage caused by the wind and cold. No new temp outages occurring at this point. Jeff Brooks, a company spokesperson, estimated Saturday morning that energy would return over the next several hours. The moratorium on those shutoffs ends this week, though an executive order on the issue from Gov. Duke Energys actual recorded calls to customers are informative only. This isn't the first time this has happened, so an apology is pointless at this time. We are committed to learning from this regional event and to improving our technical tools to help deal with unusual and severe weather. Duke Energy Outage in Rutherfordton, North Carolina: Current Problems More than half of our energy in the Carolinas is generated by carbon-free nuclear, he said. If the commission approves Duke Energys Customer Assistance Program, Norton said, rates for many low-income families would go down, not up. @jaespen @DukeEnergy You should seek help instead of complaining. Customers. We own what happened. Published: Jan. 9, 2022 at 11:40 AM PST CHARLOTTE, N.C. (WBTV) - Around 15-20,000 Duke Energy customers lost power in west Charlotte on Sunday afternoon after CMPD told the company to cut off power in order to rescue a man who climbed on top of an electrical transmission tower. "If somebody is offered a six-month repayment plan and they comply with the plan and resume making their regular payments, then, yes, they cannot shut anyone off during that time period," Al Ripley, a consumer protection advocate at the North Carolina Justice Center, said Thursday. What she wants for its future. 4 in the nation for solar.. UNC to offer free tuition to NC students after Supreme Court ruling. Duke Energy warns customers of scammers during Carolinas winter storm Approximately 15% of customers overall roughly 500,000 in total were impacted. The company also is investing in major electric grid upgrades and expanded battery storage, and exploring zero-emitting power generation technologies such as hydrogen and advanced nuclear. Emergency Response, But in this yuletide onslaught, affecting much of the country, the elements are bringing a mixed and very full bag: rain, wind, hail even a rainbow. Heres what colored flags at North Carolina and other U.S. beaches mean. Advocates, healthcare professionals, educators and scientists with CleanAIRE NC say they oppose the companys hike and the burden higher bills will put on low-income families already struggling to pay energy bills. Disconnection Procedures We regret we had to interrupt service to a portion of our customers, and appreciate the response to our request for conservation to keep the grid safe and operational.. Dozens of flights delayed, canceled at RDU ahead of storms. . Start, Stop & Move Not sure who your energy provider is? CHARLOTTE, N.C. - Duke Energy today warned customers in North Carolina and South Carolina of scammers who might call them - impersonating Duke Energy representatives and threatening to cut off customers' power before or during this weekend's winter storm unless customers make a payment for late bills or other charges.. Duke Energy never makes such calls to customers, never threatens to . This months hearings were slated shortly after nearly 500,000 Duke Energy customers lost power statewide during blackouts on Christmas Eve 2022. [2] Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Check if it's Duke-Energy . RALEIGH, N.C. Duke Energy and other electricity providers moved to rolling outages across North and South Carolina for several hours Saturday morning in an effort to protect the power grid as low temperatures drove high demand.