An official website of the United States government. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. It is the responsibility of each user of any portion of the Site to ascertain the accuracy of any information before entering into any commitment (financial or otherwise) or undertaking any course of action based upon the information contained in this Site. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Multiple Star deductions if a processor is suffering from severe complaints, imposes unjust cancellation fees, markets non-cancellable equipment leases, engages in predatory rate pricing, or may be engaged in illegal activities. We are sorry for the inconvenience. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de This is BS. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Subscribe to our Benefits Buzz blog and follow us on social media to receive all the latest news. Disreputable? Caso continue recebendo esta mensagem, You'll be provided a case number and Avoiding These Credit Card Processors Can Save You Thousands and a Lot of Grief. Recruiting and retaining employees requires cutting-edge benefits. We may disclose any information necessary or appropriate to satisfy our legal obligations, protect ourselves or our customers, or operate our services properly. By submitting a comment, you are agreeing to our Comment Policy. Information technology products, services and solutions. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Schedule a Consultation Here. Salary: WEX Customer Services & Support | Glassdoor WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) These processors offer Quickbooks integration and have low rates. Easy access to important tools and information for our customers. Call us at 1-866-553-6065 or send us a note. If you are looking for an ethical credit card processor that doesnt hide fees or lock you into expensive contracts, see Phillips merchant account picks here. We control and operate this Site. and wont correct it. There's almost no skill involved in that. Clients can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Short-term rentals Wex, Inc. offers services such as healthcare benefits administration, electronic remittance advice, and electronic funds transfer, allowing businesses to manage their financial operations more effectively and provide a seamless experience for patients. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond verdade. These revenues in no way influence our ratings or reviews. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Exxon Mobil should be aware of this. Information on planned federal contracting opportunities. Focusing on diversity also means focusing on inclusion. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. A few months later an obnoxious debt collection company starts hounding us. G12-3456A,G12 A3456). If you need assistance to find your PIN or driver ID contact your local Fleet Service Representative (FSR). This company and their employees SUCK. If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 5. The agency is also responsible for ensuring compliance with applicable GSA Fleet and agency regulations and procedures. Phillip has researched and reviewed over 1,000 merchant services providers over the last 15 years. All this because WEX, a company we have never had any dealings with ( and never will!) Would like to join in class action suit. (unless otherwise listed separately).". PDF Fast Answers to Questions excuses voor het ongemak. This does not compare favorably to our list of best credit card processors. Learn what GSA has to offer to prospective employees. Please review the Terms of Service periodically on this Site for changes. Karma wins in the End If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. By submitting information to the Site, you agree that you are aware of these risks. I just got my second invoice from WEX. At the start of our research, all processors are awarded five stars. Disculpa I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? The Problem is this Wex froze my credit card HSA account they want receipts. And, it lasts forever. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Payments. 3 reasons we see people flipping to a fuel card: Apply Now We also encourage business owners to check out our list of the providers of the best merchant accounts. Fraudulent? Request a proposal Request for proposal Benefits partners Benefits administration Benefits accounts & COBRA LEAP employer benefits portal The benefits employees need. Customer support | WEX Inc. This is our complaint on WEX, Inc. WEX provides ongoing customer support to answer any questions you may have about your WEX products and services. 3 reasons we see people flipping to a fuel card: Apply Now We find that their service and management algorithms are needlessly obstructive. even though part(s) of such activities may be located outside the defined per diem locality. Make 70% of the price, or 80% if you can prove you have your own insurance and waive Turo's coverage. A lock There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. reviews related to the companys telemarketing team. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. His specialties include: General Processing Advice You can use your GSA Fleet card to activate DLA-capitalized pumps at military installations in CONUS/Stateside and in Europe. Note: We have adjusted this companys BBB rating according to our own standards. Directions. Learn more. We reticently have found over $10,000 in theft in fuel. las molestias. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. He has also published critical reviews about most merchant services providers currently in operation. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. WEX Health has not reviewed such sites and is not responsible for the contents or availability of such sites or for products or services offered on such sites. enviando un correo electrnico a For service and maintenance transactions over $100, prior to performing work, you must contact the GSA Maintenance Control Center (MCC) or Accident Management Center (AMC) at 866-400-0411. Give us a call. If you want a password on the account you have to fill out a form. LEAP DISCOVERY BENEFITS Trademark of WEX HEALTH, INC. - Registration We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Even after we paid their extortion money, WEX kept our account locked. (Town name) Dental or Essential Eye? This license does not permit any of the following: resale, assignment, or commercial use of this Site or its contents; any collection and use of any product or service listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant or service provider, or any use of data mining, robots, or similar data gathering and extraction tools. Contact us | Exxon and Mobil WEX Health does not ensure the accuracy, endorse or recommend any information and your use of any such information is at your own risk. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. No results could be found for the location you've entered. Self-promotion, marketing content, or contact information of any kind will not be published. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! This flexibility ensures a smooth transition and helps businesses maintain a consistent user experience for their customers. They are doing this to many other businesses I found out. All this has to be illegal. However, each fuel card has a unique account number and includes the rental request and sequence number. ERGs drive diversity by fostering new bonds and communities across the company. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. Please cancel my account. 1 Hancock Street scusiamo se questo pu causarti degli inconvenienti. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. You may terminate the Terms of Service at any time by discontinuing your use of this Site and destroying all materials obtained from it. I use my premium refunds to pay for the next months premium. Pumps have dollar limits built into their software that card providers cannot override. Our card works at a variety of merchants. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. How does it work? Very incompetent company. Reviews dated before this date may not score in accordance with the following. How do you keep current with employees needs? Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Melissa Smith is the president and CEO of Wex Inc. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of WEX Health without express prior written consent. You agree to receive these updates automatically as part of the services. Our card works at a variety of merchants. I became a Wex customer in November 2021. Where does it work? One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Phone: 1-866-451-3399 Some processors have no monthly, no annual fees, no contract, and cheap rates. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Talked to their rep. he would settle account for $100, which we paid Each GSA Fleet vehicle has a corresponding GSA Fleet card. If you found this article helpful, please share it! At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. LEAP DISCOVERY BENEFITS Trademark of WEX HEALTH, INC. - Registration Number 5439038 - Serial Number 87162302 :: Justia Trademarks Justia Trademarks Categories Electrical and scientific apparatus LEAP DISCOVERY BENEFITS - Trademark Details LEAP DISCOVERY BENEFITS - Trademark Details Status: 700 - Registered Serial Number 87162302 Registration Number Corporate Office Please try again later. Links have been provided for your convenience and the inclusion of any link does not imply endorsement by WEX Health of the site or any association with the site's owners or operators. Direct any questions about Fleet card orders to replacementcards@gsa.gov. WEX Fleet Fuel Cards | Contact Us Oftentimes, it's access, Boost your retention efforts with focused EVPs, Inventory Information Approval System (IIAS). When youre relied on to support employee healthcare and financial needs, a user-centric model is vital. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. WEX Health, Inc. Where do I log in to my account? annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has Get all of the details regarding out rating criteria here. WEX is a global leader in technology solutions. Turo, Your Business, and Business Credit | How They Work Together I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. ", Per diem localities with county definitions shall include"all locations within, or entirely Anyone recommend an attorney? Welcome to WEX. GSA Fleet will issue a credit to your agencys monthly vehicle bill. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. This field is for validation purposes and should be left unchanged. WEX Inc. terms of use - LEAP | WEX Inc. Military veterans possess invaluable leadership skills and business acumen. Contact WEX Health | WEX Inc. It's a cut throat industry. Wex Inc. Agree with our rating? You can use your WEX fleet card, included with each GSA Fleet-leased vehicle, to turn on installation pumps nationally. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Coverage is provided by an insurance company currently rated A- (excellent) by A.M. Best. World-class tools for mid to large enterprise fleets, Mixed fleet fueling at truck stops and gas stations, Increase the capabilities of your fleet card, Certification of Beneficial Ownership (BOCDD), Carrier Claims Transaction Dispute Fraud, Carrier Claims Transaction Dispute Non Fraud, Carrier Claims MC Transaction Dispute Fraud, Void/Returned Checks Check Action Request Form. Communications Choices. If you are trying to log into a WEX product, please click here. You may not use any registered or unregistered trademarks, service marks or copyrighted materials appearing on this Site, including but not limited to any logos or characters, without the express written consent of the owner of the mark or copyright. You and similar terms means you, the person accessing this Site as well as any other person or entity who has or may obtain rights through you, as well as any person on whose behalf you are using this Site. All STR fuel charges are billed as an agency-incurred expense (AIE) based on the rental request number. Creating a case will speed up the process and allow for visibility to open and closed cases. per informarci del problema. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Because orders are sent via overnight shipment, you must provide a physical shipping address and not a P.O. They are COPAYS for crying out loud. If you would like to interview Phillip for your story or podcast, please reach out here. Nous sommes dsols pour la gne occasionne. The information contained on this Site cannot be considered complete and WEX Health undertakes no commitment to update the information contained on this Site within a particular period of time. We are FSA account holders that are managed through WEX health. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Phillip Parker is an independent card payment expert specializing U.S. and Canadian point-of-sale, e-commerce, and mobile payment acceptance. See Who It Is Now. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. We are committed to ensuring the accountability of credit card processors by bringing transparency to their business practices. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. There are per card, per month fees, as well a paper billing fees (applied as a default). Convenience store items such as maps, air fresheners, food, etc. We may also change or discontinue the services, in whole or in part, including but not limited to, the Internet based services, pricing, technical support options, and other product related policies. WEX Health, Inc. (WEX) is a third party administrator that provides COBRA administrative services on behalf of employers pursuant to service contracts with the . Contact WEXs Merchant Support at 877-259-9552 or gsamerchantsupport@wexinc.com. Worst company managing my health care funds. Use the toll-free number listed on your GSA Fleet card. He also owns multiple businesses that accept credit card payments. WEX expertise and insights can guide your transition. Consult the services of a competent professional when you need this type of assistance. Each agency is responsible for issuing a Fleet card task order. ERGs drive diversity by fostering new bonds and communities across the company. Electric fleet vehicle solutions - WEX Inc. We will ship fuel card(s) to the designated rental point of contact via overnight trackable shipping. They want my medical records to prove the medical necessity. para informarnos de que tienes problemas. Hard to get a hold of. I have never gotten a paper receipt ever in the last 10 years. Women play an important role at WEX. Processing statements are intentionally complicated so that they can overcharge you. WEX, Inc. is ran by idiots. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. If you have your own Wex Inc. review to make, please do so in the comments below. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. What would it take to get an f rating. Get the latest Health Trends & Insights news in your inbox. They say fill out of form and we will get back to you. Rates for Alaska, Hawaii, U.S. They didnt migrate that amount over to the new. Start by leaving a comment at the end of this review. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Here's How to Cancel Without Paying One, Ingredients Banned by Credit Card Processors: Compliance Guide, Best Healthcare and Medical Office Credit Card Processors, Coastal Pay 2023: Card Processing Reviews & Complaints, First American Payment Systems: Reviews & Complaints, Slice Merchant Services 2023: Reviews & Complaints, Lloyds Bank Cardnet 2023: Reviews & Complaints, (833) 225-5939 Toll-Free Customer Support. 3 reasons we see people flipping to a fuel card: Apply Now document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. What if additional documentation is required? Still getting notified of late fees This Site is controlled and operated by WEX Health from its offices within the United States of America. . Please do not use ALL CAPS. Wex Inc. has an A- rating with the Better Business Bureau and is currently not BBB accredited. LeapFrog Customer Support | Help & Support For LeapFrog Products Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Si continas recibiendo este mensaje, infrmanos del problema We have no recourse. enva un correo electrnico a o Patents or patent applications This allows us to see the company through a different lens or perspective than we normally would. The companys virtual payment services enable businesses to process payments securely and efficiently, helping to reduce costs and improve customer satisfaction. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. You also consent and agree that WEX Health may contact you by any other method or contact information you supply to WEX Health including any telephone, cell, text, social media or other method or account. If you are a GSA Fleet customer located in Puerto Rico, you will be issued a Total Fleet Card for fuel and car washes at participating Total fuel stations. Customers can be "difficult" (angry, upset, frustrated) for various reasons. This is a fraudulent account. Days later we have found more theft, Fake drivers added to the account. Lamentamos pelo inconveniente. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Right during our most busy time of the year. We deduct stars if the processor engages in any of the following business practices: One star deduction if the processor has any junk fees. Customer Service. Twitter; Facebook; The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). This company didnt send me any Cobra benefit and ignored my requests. The most recent review referencing their processing services describes unexpected account creation and inadequate customer support: A d minus rating. They are nightmare if there is a problem. How does it work? You can call Leap's Customer Service at 1-877-373-0069 or email us at support@leapvapor.com. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). They didnt send or email a notice that amounts were due. Description of Complaint: WEX Health reserves the right to refuse service, terminate accounts, remove or edit content at any time with or without notice. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. The average WEX salary ranges from approximately $42,727 per year for a Customer Service Representative to $291,776 per year for a Director. RIDICULOUS!! Contact Us | Leap - Leap Easy The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. LeapStory Parent Guide. ( ) Portland, ME USA 04101 I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. For maintenance and fuel purchases, call 866-WEX-4GSA (866-939-4472). Here Are The Processors Who Don't Hide Fees. Scammers!!! These Terms of Service shall be governed by and construed and enforced in accordance with the laws of the State of Connecticut, without regard to conflicts of law. I am being told that all is done by email and there is nobody I can talk to over the phone. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. FleetOne Video Guides. Its been months and we still do not have $$$. ERGs drive diversity by fostering new bonds and communities across the company. Se continui a visualizzare We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. You may not frame, deep link, or otherwise incorporate into another website any of the content or other materials on this Site without our express prior written consent.