Porter classified those activities in primary and support activities. In terms of the iPod, Apple seems to be focused on product differentiation by creating a product with unique features and capabilities. If you were hired as a consultant for your university, what specific element of the value chain would you seek to improve first? Voodoo Donuts in Portland, Oregon, uses a van as part of its outbound logistic: The van takestheir unique offerings such as a bacon-maple doughnut far beyond their store. Primary activities areactions directly involved in the creation and distribution of goods and services. This creates distribution speed and economies of scale that competitors simply cannot match. A) By employing JIT inventory systems, Hewlett Packard has been able to cut lead time from five days to one. Study with Quizlet and memorize flashcards containing terms like The five basic entities that make up any business are suppliers, customers, employees, products and services, and:, Promoting the organizations products or services is a responsibility of the ________ function, Checking for product quality is an activity associated with the ________ function and more. A marketing department that promises delivery faster than the production department's ability to produce is an example of a lack of understanding of the. D. Theprimaryactivitiesofafirminclude | Course Hero They consist of warehousing, material handling, delivery operation, order processing, and scheduling. Here's what you need to know. Understanding Thought Patterns: A Key to Corporate Leadership? The University of Chicago has partnered with Cambridge Innovation . A supply chains responsiveness to changes in customers needs. Business Horizons, 51, 235243. Studies show that about half of a business firm's profits can be explained by alignment of IT with business. D. continuously adopting new ways of serving the evolving needs of the market. Which of the following is a primary activity? Johnson is most likely benefiting from _________________. Alignmentrefers to creating consistency in the interests of all participants in a supply chain. B) allows industry participants to develop industry-wide standards. This arrangement creates an information flow that cannot be duplicated through other methods. Would improvements of primary or support activities help to improve this firm most? Such competitive advantages are based upon. You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. New York, NY: Free Press. Chapter 11: Global Strat Flashcards | Quizlet The balanced scorecard enables managers to consider their business from all of the following perspectives except. C) rare, valuable, inimitable, nonsubstitutable. Flexibilityrefers to a supply chains responsiveness to changes in customers needs. The idea driving synergies is that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits. A disadvantage of the __________ strategy is that firms that adopt this strategy can decentralize too much autonomy to national subsidiaries. a. capitalize on the pioneers weakne, On October 1, 2019, Illini Company purchased a truck for $42,000. tangible resources, intangible resources, and organizational capabilities. ___________ are associated with collecting, storing, and distributing the product or service to buyers. B) production, marketing, and operations. Which strategy champions worldwide consistency and standardization to support the firm's goal to become the low-cost leader? C) organization infrastructure, human resources, sales and marketing, and technology. Could knowledge of strategic supply chain management add further value to this firm? A) financial analysis and a firm's reputation. A) Compare the firm's financial ratios with ratios of firms in other strategic groups in the industry. Competition in the 21st century requires an approach that considers the supply chain concept in tandem with the value-creation process within a firm: best value supply chains. Large chains such as Tim Hortons enjoy low prices in their procurement process because they buy supplies in bulk. July 7, 2023 - Ottawa (Ontario) - Agriculture and Agri-Food Canada. C. the internal analysis of the firm as well as the external analysis of the industry and competitive environment. D) encouraging the sharing of knowledge across business units. This is an example of their. C) value webs of its suppliers and distributors. B) intangible resources and operational measures. A. Tangible resources B. Intangible resources C. Reputational resources D. Organizational capabilities, Gillette combines several technologies (e.g., metallurgy, physiology, physics) to attain unparalleled success in the wet shaving industry. the internal analysis of the firm as well as the external analysis of the industry and competitive. D) the industry and the competitive environment. Office of Procurement, GSM013, Sr Mgr, Business Ops Project New market entrants: There is not a huge barrier to entry in this field; other cell phone and technology companies have versions of mp3 players. The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as: A) applies the law of diminishing returns to communities of users. C) A consumer view of quality includes its durability and safety. B) minimized idle production facilities and workers. Competitive advantage: Creating and sustaining superior performance. Google essentially views the entire world as one market and assumes that there are no fundamental differences among countries with regard to consumers' preferences. A supply chainis a system of people, activities, information, and resources involved in creating a product and moving it to the customer. CIS 300 Flashcards | Quizlet Which of the following is not one of the competitive forces of Porter's model? financial resources, physical resources, and technological resources. Business process reengineering is the radical redesign of business processes. Instead, there is recognition that the fastest chain may not satisfy customers needs. Doughnut shops transform basic commodity products such as flour, sugar, butter, and grease into delectable treats. D) organization infrastructure, human resources, technology, and procurement. You are consulting with the owner of Better Bodies, a national chain of gyms. The effect of the Internet has been to raise bargaining power over suppliers. A company is in essence a collection of activities that are performed to design, produce, market, deliver and support its product (or service). discrete series of steps taken to move a product from conception to end-users. 10) In the context of value chain analysis, the support activities of a firm include ________. B) inbound logistics, organization infrastructure, outbound logistics, technology, andprocurement. Consider a simple illustrative example: doughnut shops. and more. Supply chains efforts at managing costinvolve enhancing value by either reducing expenses or increasing customer benefits for the same cost level. Outbound logistics tracks the movement of a finished product to customers. A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively. You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. In the age of the Internet, Porter's traditional competitive forces model is still at work, but competitive rivalry has become much more intense. D) provides entirely Internet-driven services, or virtual products. The first movers of a disruptive technology typically benefit the most from the technology; and it is rare that fast followers catch up quickly. Student answers will vary. International Business Ch. 12 w/ Kevin Zhao Flashcards | Quizlet At a certain scale of business, Better Bodies could employ globalization to purchase less expensive gym equipment, in a low-cost leadership strategy. Which of the following does not describe a difference between the way customers and producers see quality? Thank You! C) Compare the financial ratios of all firms in the country's industrysome of whom serve very diverse market segments and have specialized accordingly. A) Positioning and rivalry among competitors. D) blueprint that must be followed to leverage the core capabilities of a global firm. C) financial resources, physical resources, and technological resources. C) organizational culture and leadership. C) organization infrastructure, human resources, sales and marketing, and technology. Support activities include a firms infrastructure, human resource management, technology development, and procurement. C) sees the cost of adding new members as inconsequential. A) By building industry-wide, IT-supported consortia and symposia, B) By raising the bargaining power of suppliers, C) By encouraging the entry of new competitors, D) By enforcing standards that reduce the differences between competitors. In some instances, BPM will lead to a paradigm shift that transforms the nature of the business itself. The industry organization (IO) paradigm reports that, on average, the best predictor of firm strategy is the _________________. C. National Steel improved its efficiency by consolidating, reducing the number of job classifications, and broadening worker responsibilities. A ________ is an activity at which a firm excels as a world-class leader. A competitive advantage based on inimitability can be sustained for at least some time if it has the following characteristics. This value chain configuration illustrates the ______________ strategy. Furthermore, the four supporting activities of the company are as under: Procurement Technology Development Human Resources Organizaiton Infrastructure", "upvoteCount": 0, "dateCreated": "2/24/2023 9:38:42 PM", "url": "https://business-question.com/the-support-activities-of-a-firm-include-a-inbound-logistics-technology-outbound-logistics-sales-14788194-79/#comment-160446", "author": { "@type": "Person", "url" : "https://business-question.com/author/Cora", "name": "Cora" } } ] } }. When the pressure for global integration is high and the pressure for local responsiveness is low, a company is most likely to pursue what kind of strategy? Chap 3 & 4 Flashcards | Chegg.com T/F Inbound logistics include all activities associated with transforming inputs into the final product form such as machining, packaging, assembly, equipment, testing, printing, and facility operations. In a ________ system configuration, separate information systems are designed and managed by each foreign unit. Furthermore, the four supporting activities of the company are as under: Answer questions related to business, economics, math, accurate and free. Primary activities are most directly related to the production and distribution of the firm's products and services, which create value for the customer, including inbound logistics, operations, outbound logistics, sales and marketing, and service. C. criteria for lease versus purchase decisions. The conveyor belt used by Krispy Kreme is a technology that creates efficiency and a visual enticement for potential customers. Large doughnut chains such as Tim Hortons can gain cost advantages over their smaller rivals by purchasing flour, sugar, and other ingredients in bulk. C) supports both individual primary and support activities and the entire value chain. Social network analysis indicates that information flows more efficiently in a(n) _______________ manner. Advertising is a __________ activity. Test 2 Flashcards | Chegg.com Which of the following examples demonstrates how successful organizations manage their primary activities? B) the interrelationships among the primary activities of the firm and corporate management. In defining a core competency, the business management can then determine ways to enable employees to understand and reach higher levels of quality production and service. Ketchen, D. J., Rebarick, W., Hult, G. T., & Meyer, D. 2008. D) Compare the financial ratios of firms in the company's strategic group. info360 final exam Flashcards | Quizlet Discuss this model, identify the activities, and describe how the model can be applied to the concept of information technology. BUS3500 FINAL EXAM SET 1. XYZ Corp. is focusing on the objective of low-cost, high quality, on-time production by minimizing idle productive facilities and workers. If a company were to provide a service through the Internet such as a project management application, the costs to the company of adding another user are small (as the software infrastructure or application is already built), and the more users are signed up the more profit is made. D) supports mostly support activities but does have some impact on primary activities. are those that go directly into the creation of a product or the execution of a service, including: C) organization infrastructure, human resources, sales and marketing, and technology. Solved The support activities of a firm include: O Firm - Chegg Firms leverage their social capital in an effort to create competitive advantages. A tool that charts the path by which inputs, including employees, create products and services for sale to clients & customers. A) purchasing key inputs B) recruiting and training employees C) repairing the product for the consumer A best value supply chain seeks to optimize the total costs of all buffers used. Franchisers are firms that have their product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing, and human resources. The value chain provides a useful tool for managers to examine systematically where value may be added to their organizations. Chapter 1 Flashcards | Chegg.com Supply chains that focus on the total value added to the customer as opposed to individual outcomes, such as speed or cost. The resource-based view (RBV) of the firm combines two perspectives: A. the primary and support activities of the firm. Such an approach contradicts the popular wisdom centred on the need to maximize speed. Consider a simple illustrative example: doughnut shops. Former US President Bill Clinton had the doughnuts shipped to the White House regularly. There are two basic strategies for improving a firm's profitability. These chains do not fixate on speed or on any other single metric. A) if the overall strategy of the firm is the same. 2003-2023 Chegg Inc. All rights reserved. becoming more efficient in operational processes. A recent research study used data from more than 12,000 organizations to demonstrate that how the level of knowledge, skills, and abilities of a firms employees can act as a strategic resource and strongly influence the firms performance (Crook et al., 2011). In the context of value chain analysis, the support activities of a firm include _________________. These are: A. a differentiation strategy and a low-cost strategy. How is the concept of core competency relevant to this business? Many companies use referrals by current employees as a source for new hiring and even monetarily reward them for the following reasons: both because current employees are careful in their recommendations because of their credibility and also because it is less expensive than the fees paid to headhunters. It. supports both individual primary and support activities and the entire value chain. The resource-based view (RBV) of the firm combines two perspectives: A) the primary and support activities of the firm. C) organization infrastructure, human resources, sales and marketing, and technology. Its goal is to produce the products in such a way that they have a greater value (to customers) than the original cost of creating these products. When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, it is often referred to as creating: An information system can enhance core competencies by: A) providing better reporting facilities.